We aim to handle personal information responsibly and in accordance with applicable law. This policy is intended to provide clear information about our website practices; specific obligations may vary depending on the nature of a transaction, communication or applicable legal requirement.
1. Information We May Collect
When you contact VMG or use interactive features on this website, we may receive information that you choose to provide, including:
- name, organisation and business contact details;
- telephone number, email address, country and location-related information you submit;
- buyer requirements, supplier/material offers, specifications, quantities, destinations and enquiry details;
- messages, feedback, callback requests and other correspondence;
- business email addresses submitted for VMG Trade Updates.
Our web server and third-party services used on the site may also process technical information such as browser/device information, IP address, timestamps and basic request or diagnostic data.
2. How We Use Information
We may use information for legitimate business and website purposes, including to:
- respond to enquiries and communicate with buyers, suppliers and business partners;
- review material requirements, offers and potential business opportunities;
- coordinate documentation, inspection, logistics or shipment-related discussions where applicable;
- send requested trade updates or respond to feedback and callback requests;
- maintain, secure, troubleshoot and improve the website;
- comply with applicable legal, regulatory, accounting or record-keeping requirements.
3. Legal Basis & Consent
Where consent is the applicable basis for processing, we seek to obtain it through a clear affirmative action, such as submitting a form or selecting the relevant consent option. You may contact us to withdraw consent where applicable; withdrawal does not affect processing already carried out lawfully before withdrawal.
Some processing may also be necessary for responding to your request, taking steps connected with a potential business relationship, complying with law, or other lawful uses permitted under applicable requirements.
4. Sharing & Service Providers
VMG does not sell personal information. We may share or transmit information only where reasonably necessary for the purposes described in this policy, including with:
- authorised VMG personnel and professional advisers;
- service providers supporting website hosting, forms, email, cloud storage, communications or security;
- inspection, logistics, documentation or other business counterparties where relevant to an enquiry and appropriate;
- governmental, regulatory or law-enforcement authorities where disclosure is required or authorised by law.
Third-party services may process information under their own terms and privacy practices.
5. Third-Party Website Features
The VMG website may use or link to external services such as TradingView market widgets, Google Maps, social-media platforms, messaging services and content-delivery libraries. Those services are controlled by their respective providers and may collect technical information or use cookies/similar technologies according to their own policies.
VMG does not control third-party privacy practices. Review the relevant provider’s policy before using an external service if you require more information.
6. Cookies & Similar Technologies
Our own website may use limited browser storage or similar technologies necessary for site functionality. Embedded third-party services may use their own cookies or comparable technologies. Availability and behaviour can differ by browser, device and the third-party service being displayed.
You may manage cookies and site storage through your browser settings, although disabling certain technologies can affect website functionality.
7. Data Retention & Security
We retain information for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business records, resolve enquiries, protect legitimate interests, or satisfy applicable legal and regulatory requirements.
We take reasonable organisational and technical measures intended to protect information against unauthorised access, loss, misuse or alteration. No internet transmission or storage system can be guaranteed to be completely secure.
8. Your Choices & Requests
Subject to applicable law and the circumstances, you may contact VMG to request information about personal data we hold about you, ask for correction, withdraw consent where applicable, or raise a privacy concern. We may need to verify your identity before acting on certain requests.
For trade-update emails, you may ask us to stop future messages by contacting us using the details below.
9. Children
This website is intended for business and professional use and is not directed to children. Please do not knowingly submit information relating to a child through our business enquiry forms.
10. Contact VMG
For privacy questions, corrections or requests, contact:
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our website, services, business practices or applicable requirements. The effective date shown at the top will be updated when material changes are published.